Frequently Asked Questions
Everything you need to know about our vintage-inspired timepieces.
Where are Dan Henry watches shipped from?
We ship from multiple logistics hubs located in the USA, Europe, and Asia to ensure the fastest delivery times and minimize import duties for our global collectors.
What kind of warranty is included with my purchase?
Every Dan Henry timepiece comes with a one-year international limited warranty that covers any manufacturing defects from the date of purchase.
What is your return policy?
We offer a 14-day return period for watches in unworn, original condition with all protective plastics and packaging intact. Please note that shipping costs for returns are the responsibility of the customer.
Are the watches water resistant?
Yes, all our watches have a water resistance rating ranging from 50 meters to 200 meters depending on the specific model. Please refer to the technical specifications on each product page for exact depth ratings.
How do I track my order?
Once your order is processed and dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What movements are used in Dan Henry watches?
We use high-quality, reliable movements sourced from industry leaders like Seiko (SII) and Miyota, ranging from Meca-Quartz chronographs to robust automatic mechanical movements.